Furthermore, the company assures it will not collect information about the screen, telephone numbers, serial number, IMEI, MAC address, device unlock events, IMSI numbers, mobile network names, abnormal reboots, and wireless network ESSID and BSSID henceforth.
The reason we collect some device information is to better provide after-sales support.
Unfortunately this does little to explain why the company was not only collecting user data, but also being so secretive about it. So no matter which way you slice it, this is not a very good situation for OnePlus users to find themselves in. He claimed that data collection was "standard industry practice", and it is, and that users had a right to know why the data was being collected and how it was used.
Carl wraps up to say that all OnePlus phones running OxygenOS will receive an update by the end of this month that will begin asking them if they want to join the User Experience Program from the get-go (but only on refresh reset).
Earlier this week, UK-based researcher Chris Moore discovered select models of OnePlus phones running on OxygenOS were collecting critical users' device data and sending them back to servers in China, without the consent of users. He also stresses that the data was at no point shared with third parties.
While users could disable some data from being collected, specifically with regards to usage activity, it was impossible to stop all data collection processes via the user interface on the smartphone. In addition, we will include a terms of service agreement that further explains our analytics collection.
After the incident, Carl Pei, co-founder of OnePlus posted some clarifications on the forums. Looking ahead, we will continue working directly with our users to do so.
Well, OnePlus owners do have the liberty to opt-out of usage analytics collection by going to Settings / Advanced / Join user experience program. Many genuinely want to see us do better, and we appreciate that. However, it remains true that OnePlus was scooping up personal info without making it patently clear what was taking place.