Passenger Kara Swindle told KCTV-5 that she and her family were in the process of moving from OR, to Wichita, Kan., and had their 10-year-old dog Irgo fly cargo.
Kara and Joseph Swindle, along with their children, are in the process of moving from OR to Wichita.
When they arrived at Kansas City Airport, the family went to the cargo facility to pick up their 10-year-old German Shepard, Irgo. Their dog had accidentally flown on a plane bound for Japan; the Great Dane was the one meant to fly that 6,000-mile trip instead.
"I just want to know where my dog is", Swindle told KCTV.
Joseph and Kara Swindle, along with their two young children, were flying from OR to Kansas City Tuesday so they could sign the paperwork for their new house in Wichita, Kansas, the next morning. However, Kara was reportedly told that since Irgo was on an global flight, he might have to be quarantined for up to two weeks before he can come home.
Irgo eventually made it to Japan and will be shipped back to Kansas City after visiting with a veterinarian.
"At this point, all I can do is be hopeful that my dog is going to be okay and return safely", she said.
When she arrived, an employee told her a "beautiful Great Dane" was waiting. "I don't know what else to do at this point".
Swindle said Irgo - who was flying for the first time - had no water or food on the 16-plus hours flight to Japan. I can't cry anymore.
The airline confirmed the mix-up in a statement to Fox News: "An error occurred during connections in Denver for two pets sent to the wrong destinations. I've cried too much".
On a Monday night flight from Houston to NY, a flight attendant ordered Catalina Robledo and her 11-year-old daughter Sophia to put a bag in the overhead bin. "We apologize for this mistake and are following up with the vendor kennel where they were kept overnight to understand what happened".
Some 24 pets died while flying with U.S. carriers past year, 18 of them with United, according to the Department of Transportation.
On June 29, A Hawaii woman was forced to hold her 27-month-old son on her lap after a flight attendant gave her seat to another passenger.