Police departments to the other side of the U.S. have come under criticism for instances of killing black men in recent decades, which activists blame on biases from the criminal justice system.
The two black men were waiting for a third person for a business meeting, The Philadelphia Inquirer reported.
He said he "asked the Philadelphia Commission on Human Relations to examine the firm's polices and procedures, including the extent of, or need for, implicit bias training for its employees". "Does anybody else think this is ridiculous?" he says aloud before a woman is heard agreeing. "They told the officers they were not leaving".
Others called out the chain on Twitter, writing statements such as: "It's illegal to stand while being black in Starbucks smh" and "The extremely jacked up part is how calm these two brothers are as they're walking out in handcuffs for doing exactly nothing because they already know their totally righteous anger could end on their death".
The video, which has racked up millions of views since it was posted to Twitter on Thursday, shows Philadelphia police officers arresting two African-American men inside a Starbucks location. An employee said the Starbucks company policy was to refuse use of the bathrooms to nonpaying members of the public and asked the men to leave, according to Ross.
Ross said Saturday his officers "did absolutely nothing wrong".
Ross defended his officers' actions, saying the men refused to leave after several requests by the responding officers. It was at that point that the men were taken into custody. "And they did this", Ross explained. The two black men who are ultimately arrested speak calmly to police. "There was no harm done to them". "They were in a damn Starbucks.THE "meet me" spot in America", wrote comic Wanda Sykes.
In the store, Ross said employees in a statement.
Videos posted online show officers handcuffing the men in the downtown establishment Thursday.
In a statement on Twitter, Starbucks apologized to the two men and said it was "disappointed this led to an arrest".
"We certainly will continue to participate with the community and are now reviewing our coverages and also law enforcement division never occur in any of our stores".
Small protests have been held outside the Center City, Philadelphia Starbucks where the arrests occurred, while the Twitterverse continued to express its displeasure over the weekend.
A video of the incident has swept across the internet and sparked widespread outrage, prompting Starbucks to issue a less-than-satisfying apology on Saturday afternoon.
"These officers had legal standing to make this arrest".
"They followed policy, they did what they were supposed to do, they were professional in all their dealings with these gentlemen, and instead they got the opposite back", he said.