Apple has faced some pointed criticism over the butterfly switch keyboards on the 12-inch MacBook and current-generation MacBook Pro. Because of the design of the keyboard, it's not possible for Apple to replace one key mechanism. The keyboard doesn't seem to be very much different from the previous models, but underneath the keys is the butterfly mechanism which was implemented for a smoother and more responsive keystroke than the regular design. "Because typing is the primary objective of laptops, over time, consumers have become more and more frustrated with the keyboard defect". After facing similar problems-and following a trip to the store in September 2017 when the laptop went in for repair-the failures continued.
Apple has yet to officially respond to the lawsuit and they have also to acknowledge what could be the reason behind the flaw.
Specifically, the lawsuit states that Apple's claim that the butterfly keyboard offers "four times more key stability than a traditional scissor mechanism" is a false representation of the product. He was later told it would cost more than $700 to fix.
Apple officially advises users with the affected MacBook models to blast their keyboards with compressed air. If this is indeed the case, Apple appears to have neglected to address the issue properly. An online petition calling for Apple to replace defective keyboards is up to 19,000 signatures at the time of writing - not a small number.
Unresponsive keyboards in a MacBook or MacBook Pro render the devices unsuitable for use.
The claim contends that "Apple has failed to disclose that the keyboard is defective, and this information would have been important to Plaintiffs' decision to purchase a MacBook" and that even after fix the issue reoccurs.
We'll have to wait and see what Apple's response is, but the keyboard controversy threatens to put people off buying a new MacBook or MacBook Pro - not something Apple CEO Tim Cook and his colleagues will be pleased about. Among other remedies, they're asking that any participants of the suit are given compensation to cover any costs involved in fixing the notebooks, including the cost of purchasing a replacement. Later ported the design to the MacBook Pro which was launched in 2016.