Although Hall acknowledged that CVS had received a ideal score from the Human Rights Campaign for its policies related to LGBTQ equality ― a fact also touted in the company's statement ― she said "measures should be in place to ensure no other customer is humiliated like I was".
"I was finally going to start seeing my body reflect my gender identity and the woman I've always known myself to be", she wrote. The pharmacist "kept asking, loudly and in front of other CVS staff and customers, why I was given the prescriptions", Hall wrote.
"Embarrassed and distressed, I almost started crying in the middle of the store", she wrote.
It was the first time she received a prescription for the hormone therapy. "I just froze and worked on holding back the tears".
In her post, Hall says the pharmacist would not give her back the prescription note, so she was unable to take it to another pharmacy to be filled.
Hall said she went to the Fountain Hills, Arizona, CVS with her doctor's prescription on April 24. "His actions did not reflect the company's values or commitment to "inclusion, nondiscrimination and the delivery of outstanding patient care", CVS said in its statement".
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Hall has also filed a complaint with the Arizona State Board of Pharmacy, according to The Republic.
The pharmacist reportedly also rejected her doctor's requests to transfer the prescription to another location.
CVS Health apologized for the incident on Friday in a statement to The Hill.
But when she gave them to the pharmacist at a CVS in this Phoenix suburb, he denied her the medication and didn't give a reason, according to the post. The company blamed that on an "unintentional oversight". She was eventually able to get her prescription filled at a local Walgreen's.
She said the pharmacist then proceeded to ask her questions in front of other customers, which she said left her "embarrassed and distressed".
Before writing her post, she said her concerns had not been addressed by CVS despite multiple calls to company's corporate complaint line.
DeAngelo added that CVS is making arrangements to speak with Hall.
"So far what I have experienced is a lot of dirty looks and a lot of some people spitefully using the wrong pronouns", Inderrinden said.
According to AZCentral, Arizona is one of six states that "allows pharmacies and pharmacists to refuse to fill a prescription on religious or moral grounds"; however, the pharmacists are required to inform their employer about any religious convictions in advance.
Kam Gandhi, executive director at the board, said that the agency hasn't talked to Arteaga or the pharmacist yet, but will aim to do a full investigation before the board's next meeting in August, Gandhi said.
"Through training and written policies, the company needs to make it clear to their employees - especially their pharmacists - that transgender customers deserve respect", she wrote.