"We knew that it was coming and that he was very sick, but I don't think somebody should get that news delivered that way". A family friend, Julianne Spangler, even posted a photo of the machine, saying that it was not the way to show value and compassion to a patient. Would you agree that there's nothing "warm and intimate" about a doctor's robot video message telling a patient they most likely will not be going home because they're going to die!
Quintana's granddaughter, Annalisia who was in the hospital went on to say that when the roving robot doctor entered her grandfather's room, he was having trouble breathing but still the video began talking to him about his case.
Ernest Quintana received the news last Monday in a hospital in Fremont when a doctor appeared on-screen and told him.
"Had I been there I would have told him to turn around, roll his a** out and send in a human."
Michelle Gaskill-Hames, senior vice president for Kaiser Permanente said in a statement to NBC News that it was a "highly unusual circumstance", explaining: "The evening video tele-visit was a follow-up to earlier physician visits".
According to Wilharm, the medical staff told her the robot is "policy" and "what we do now".
The robot essentially told Quintana, "you might not make it home", said Wilharm.
This story corrects the age and hearing of Ernest Quintana. It got to a point where she had to tell her grandfather he was dying because he couldn't hear what the robot was saying.
"It does not, and did not, replace ongoing in-person evaluations and conversations with a patient and family members", the center said.
That said, Gaskill-Hames says that they will use this situation as an opportunity to improve patients' experience with telemedicine.
"This secure video technology is a live conversation with a physician using tele-video technology, and always with a nurse or other physician in the room to explain the objective and function of the technology", Gaskill-Hames added.
She added: "That said, we don't support or encourage the use of technology to replace the personal interactions between our patients and their care teams - we understand how important this is for all concerned, and regret that we fell short of the family's expectations".